Cancellation and Refund Policy

At 13 Taxi Service Melbourne Cab, we aim to provide reliable and transparent taxi services across Melbourne. This Cancellation and Refund Policy explains how bookings, cancellations, and refunds are handled to ensure clarity for our customers.

Booking Cancellations

Customers can cancel their booking at any time before the scheduled pickup. However, cancellation charges may apply depending on the timing of the cancellation.

• Cancellations made well in advance may not incur any fee
• Last-minute cancellations may attract a partial charge
• If the driver has already been dispatched, standard charges may apply

We recommend cancelling as early as possible to avoid any inconvenience or fees.

No-Show Policy

If the passenger is not available at the pickup location at the scheduled time and cannot be contacted, it will be treated as a “no-show.” In such cases, the booking may be charged in full or partially depending on the situation.

Refund Policy

Refunds are processed only in eligible cases, such as:

• Duplicate payments
• Technical errors during booking
• Cancellations made within the allowed time frame

Approved refunds will be returned using the original payment method. Processing time may vary depending on the bank or payment provider.

Service Delays or Changes

In rare cases such as traffic, weather conditions, or unforeseen circumstances, pickup times may be delayed. We always try our best to inform customers in advance. Such situations are not typically eligible for refunds.

Contact for Support

If you have any questions regarding cancellations or refunds, you can contact our support team. We are here to help and ensure a smooth travel experience for all passengers.