• Welcome To 13 Taxi Service Melbourne Cab
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Terms and Conditions

1. Introduction

Welcome to 13 Taxi Service Melbourne Cab. By using our website or booking our taxi services, you agree to the following Terms and Conditions. Please read them carefully before making a reservation or using our services in Melbourne, Australia.

2. Services Overview

We provide reliable transportation services across Melbourne, including:

  • Airport Transfers
  • Corporate Travel
  • Hotel Transfers
  • Event Transportation
  • Wedding Transfers
  • Parcel Delivery Services

All services are subject to availability and operational conditions.

3. Booking Terms

  • Bookings can be made via phone, website, or email.
  • A booking is considered confirmed only after confirmation from our team.
  • Customers must provide accurate pickup, drop-off, and contact details.
  • Any incorrect information may result in delays or cancellation.

4. Pricing and Payments

  • All fares are quoted based on distance, time, and service type.
  • Prices may vary due to traffic conditions, tolls, waiting time, or route changes.
  • Payment must be completed in cash, card, or approved digital methods unless otherwise agreed.
  • Additional charges (if applicable) will be communicated clearly.

5. Cancellations and Changes

  • Cancellations should be made as early as possible.
  • Last-minute cancellations may incur a cancellation fee.
  • Changes to bookings depend on vehicle availability and scheduling.

6. Passenger Responsibilities

  • Passengers must behave respectfully with drivers and vehicles.
  • Any damage caused to the vehicle due to passenger misconduct may result in additional charges.
  • Smoking, illegal substances, or unsafe behaviour are strictly prohibited inside the vehicle.

7. Delays and Liability

  • While we aim for timely service, delays may occur due to traffic, weather, or unforeseen circumstances.
  • We are not responsible for delays caused by external factors beyond our control.
  • We do not guarantee arrival times but ensure best possible service standards.

8. Luggage and Personal Belongings

  • Passengers are responsible for their personal belongings.
  • We are not liable for lost, stolen, or damaged items left in vehicles.

9. Airport and Event Transfers

  • Customers must provide correct flight or event details during booking.
  • We recommend booking in advance for smooth scheduling and availability.

10. Privacy Policy

We respect your privacy and only collect necessary personal information to process bookings and improve service quality. Your data is not shared with third parties except where required by law.

11. Service Availability

Services are available across Melbourne and surrounding areas, subject to driver availability and scheduling.

12. Changes to Terms

13 Taxi Service Melbourne Cab reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services implies acceptance of updated terms.

13. Contact Information

For queries or support regarding these Terms and Conditions, please contact us through our official website or customer service number.

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